Support

We're here to help.

Contact

Questions, bug reports or account requests: support@nobugpet.com. We usually reply within 2 business days.

Frequently asked

The scanner found nothing — is my pet safe? No tool is 100%. Always inspect ears, neck, armpits, groin, belly and between the toes by hand after walks.

Is this a medical diagnosis? No. NoBugPet helps you spot and log possible ticks. For any health concern, contact your veterinarian.

How do I manage or cancel my subscription? Subscriptions are billed through your Apple ID. Manage or cancel anytime in iOS Settings → your name → Subscriptions.

How do I delete my account and data? Open the app → "My pets" → "Delete account". This permanently removes your account and pet data from the device.

Where is my data?

Your pets, findings and photos are stored locally on your device. See our Privacy Policy.